Warranty policy

Our company values your choice and strives to provide you with the highest quality products. We are confident in the reliability of our power stations and battery modules, which is why we provide an official warranty for our products. Please read the warranty policy and return procedure carefully.

1. Return Policy (right of withdrawal within 14 days)

In accordance with European Union (EU) consumer protection directives, you have the right to withdraw from the purchase (return the product) within 14 (fourteen) calendar days, not including the day the product was received.

Conditions for returning goods of proper quality:

• The product must be returned unused, undamaged, in its original packaging, and in a resalable condition.
• The product must not have been installed or connected to an electrical system.
• The complete set of goods, all labels, and factory markings must be intact.
• A proof of purchase (receipt or invoice) must be provided.

Logistics Costs:

We offer our customers free shipping at the time of purchase. This is part of our fair pricing policy, which allows us to minimize the final product cost for you, as we do not include potential return costs in the product price.

In this regard, when returning goods of proper quality within 14 days, you will be refunded the full cost of the product minus the actual logistics costs our company incurred to deliver the product to you.

• Return Shipping: The Buyer (hereinafter "Customer") is responsible for the direct costs of returning the goods.
• Packaging and Risks: The Customer is responsible for properly and safely packaging the goods to prevent damage during return transport. The risk of loss or damage during return transport remains with the Customer until the goods are actually received and inspected by Hatcat OÜ.
• Refund: After receiving and successfully inspecting the goods for compliance with the return conditions, we will refund your payment (minus the actual logistics costs).

2. Warranty Period

The warranty period for Hatcat power stations and battery modules is 12 months from the date specified on your proof of purchase (receipt or invoice).

• The warranty applies only to goods purchased directly from our official online store or authorized dealers.
• To obtain warranty service, you must provide the original proof of purchase (receipt, invoice) and the device's serial number.
• The warranty applies only to the original purchaser and is non-transferable.

3. What the Warranty Covers

Obvious defects and damage must be reported to us within 14 days of the product's delivery. All further claims are excluded. The warranty exclusively covers defects in materials and workmanship that arise during normal operation of the device in accordance with the user manual.

Warranty service includes (at the company's discretion):

1. Free repair of the device by an authorized service center.
2. Replacement of the device with a similar new or refurbished device with equivalent performance.
3. A refund for the product if repair or replacement is not possible.

4. Warranty Exclusions (what is not covered)

The warranty does not apply to the following cases:

• Normal wear and tear: Natural wear of components, as well as normal and expected degradation (decrease) of battery capacity over time.
• Cosmetic damage: Scratches, dents, chips, or other cosmetic defects that do not affect the functionality and safety of the device.
• Improper use: Damage caused by negligent operation, misuse, overloading, or violation of the rules set forth in the user manual.
• Commercial use: The warranty applies only to personal household use (not for commercial operation or rental).
• Unauthorized interference: Any damage resulting from attempts at self-repair, disassembly, modification, or interference with the device's construction by unauthorized persons.
• External factors:
  • Damage caused by connection to power sources with improper voltage, voltage surges in the electrical grid.
  • Ingress of liquid, moisture, dust, dirt, insects, or other foreign objects into the device.
  • Mechanical damage caused by dropping, impact, or excessive physical pressure.
  • Damage due to force majeure (fires, floods, earthquakes, lightning strikes, extreme temperatures, etc.).
• Violation of storage or transportation rules: Damage caused by failure to follow the device's storage or transportation rules.
• Improper battery storage: If the product was stored in a fully discharged state for more than 6 (six) months.
• Use of incompatible accessories: Damage caused by the use of chargers, cables, or other accessories that are not original or certified for use with this device.
• Identification tampering: If the serial number or warranty seal on the device is damaged, altered, or removed.
• Consumable materials: The warranty does not cover consumable materials such as cables, adapters, etc. (unless their failure is due to a manufacturing defect).

5. Warranty Service Procedure

If you experience problems with the device during the warranty period, please follow this procedure:

1. Contact our support service:
   You can contact us by writing an email to: support@hatcat.eu.
   Please describe the problem you are facing in detail.
2. Provide the necessary information:
   Be prepared to provide clear proof of purchase (receipt or invoice), the device's serial number (usually located on the body), and, upon request, photos or videos demonstrating the fault.
3. Diagnostics:
   Our technical team will conduct a preliminary diagnosis based on the information you provide. In some cases, it may be necessary to send the device to our service center for a full technical examination. The shipping address will be provided by the support service.
4. Repair or Replacement:
   If the defect is recognized as a warranty case, we will repair or replace your device free of charge. Repair times depend on the complexity of the fault and the availability of necessary components.

Shipping in a Warranty Case:

• If the defect is confirmed as a warranty case, our company will cover the shipping costs to the service center and back to you.
• If the diagnostics determine the device is functional, or the fault is deemed non-warrantable (due to violation of the conditions listed in Section 4), the buyer is responsible for paying logistics costs in both directions.

Disclaimer: Our company is not responsible for any damages (including data loss, loss of profit, or other commercial losses) caused by the use or inability to use our products, even if we were warned of the possibility of such damages.
Furthermore, Hatcat is not responsible for any harm caused by failure to follow the instructions and operating rules that accompany each device.