Delivery policy

We strive to offer you the best service and transparent shipping terms. Below you will find detailed information on how we process and deliver your orders.

1. Order Processing Time

• Most orders are processed and dispatched within 1-2 business days after placement and payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Please note that during periods of high demand, processing time may increase slightly.

Estimated Delivery Times:

Region	Estimated Delivery Time
EU Countries	3 - 7 business days
Other Countries	14 - 21 business days

2. Important: Receiving and Inspecting Your Order

Before shipment, all our goods are carefully inspected and insured for their full value. Your safety and the integrity of the order are our priority.

Upon receiving the shipment, you must perform the following actions:

1. Check package integrity: Inspect pallets for severe damage, dents, or tears.
2. Check the visual condition of the goods: If the packaging is damaged, carefully open it and ensure that the device itself has no mechanical damage (scratches, chips, cracks).
3. Check contents: Verify the cargo contents against your receipt or order description.

After accepting the goods (signing the express waybill), responsibility for their external integrity and completeness transfers to the buyer.

What to do if problems are detected?

If you discover packaging damage, mechanical damage to the goods, incomplete items, or product discrepancy:

1. Together with the transport company employee, be sure to draw up a "Non-compliance Act" or "Transfer-Acceptance Act", describing the detected problems in detail.
2. Immediately notify us of the situation for a prompt resolution.

3. Order Tracking

As soon as your order is shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number on the carrier's website to monitor the status of your order.

4. Customs Duties and Taxes

• Please note: customs duties and taxes (VAT) are not included in the product price listed on the website. They are calculated individually by the customs authority of the destination country in accordance with local laws.
• Upon receipt of the order, you will be required to pay the applicable VAT percentage and customs duties valid in your country. Please be aware that rates may vary depending on the product category (for example, different tariffs or duty-free thresholds may apply to power stations versus accessories).

5. Damage During Transport

Since all goods are insured for their full value, the carrier company bears responsibility for damage or loss of cargo during transport.

That is why it is critically important to follow the goods inspection procedure described in Section 2. A drafted Non-compliance Act is the basis for receiving compensation from the carrier.

6. Impact of Return Policy on Shipping Costs

We adhere to a policy of fair and transparent pricing. Please consider the following:

1. Return within 14 days (Right of Withdrawal): If you decide to return a product of proper quality within 14 days (according to our Warranty Policy), you will be refunded the full cost of the product minus the actual transactional expenses incurred by our company for the initial delivery of the order to you.
2. Return Shipping: The buyer is fully responsible for organizing and paying for the return shipping of the goods to our warehouse.

For full return instructions, please visit our Return and Refund Policy page.