1. General Provisions
HATCAT OÜ (hereinafter referred to as "we", "Company", or "HATCAT") is well aware of the importance of user information security. Your trust is very important to us, so we take security protection measures in accordance with the requirements of applicable laws and regulations to protect your user information in a safe and controllable way.
In view of this, HATCAT has formulated this "Privacy Policy" (hereinafter referred to as the "Policy"). We remind you: Before using HATCAT services, please read and thoroughly understand this Policy. Your use of related products and services signifies that you fully understand and consent to these terms. Once you start using the HATCAT service, it will be deemed as an acceptance and recognition of the content of this Policy.
When you use HATCAT products, services, or interact with us, we may collect your personal information. Depending on the products and services you use and how you interact with us, the specific types of data collected will vary.
If you have any questions, comments, or suggestions about the content of this Policy, you can contact us through customer service: support@hatcat.eu.
2. Scope of Application
We believe that your personal privacy is very important. This Policy explains how we collect, receive, use, store, share, transfer, and process your information when you visit or use:
(a) our website and network resources, including https://hatcat.eu/;
(b) our monitoring and Internet of Things (IoT) platform;
(c) our mobile applications.
The website, the IoT platform, and any services we provide related to one or more of the above businesses are collectively referred to as "Services".
3. How HATCAT Collects and Uses Your Personal Data
3.1. What personal data does HATCAT collect
In this Policy, personal information refers to various information related to identified or identifiable natural persons. The information we may collect includes:
3.1.1. Information you provide to us voluntarily:
• Account registration information: Email address and password, which are required to create an account and log into the system.
• Personal contact information: When you contact us with inquiries to our customer support, you may voluntarily provide your email address or other information for us to respond to you.
3.1.2. Information obtained during your interaction with us or the use of our products:
• Mobile device information: We collect data about your smartphone or tablet on which the app is installed, including the device model, operating system version, and selected interface language. This is necessary to adapt the application and ensure its correct operation.
• Basic information of smart devices: When you use a smart device connected to our Services, we may collect basic information about the device, such as device name, device ID, online status, and firmware version.
• Monitoring data: Depending on the device type, we may collect data reported by your smart devices (e.g., current power, voltage, temperature, usage history, etc.).
• Log information: Time of access to the service, client IP address, event information (errors, crashes, restarts, upgrades).
3.2. How HATCAT uses your personal data
We may use your personal information for the following purposes:
• To create an account and provide identity authentication.
• To provide you with monitoring and device management services.
• To respond to your requests and provide technical support.
• To send important notices related to the service, changes in terms/policies, and system safety (e.g., alerts about abnormal device conditions).
• To improve our products and services through the analysis of non-identifying statistics.
• To comply with legal requirements and protect our operations.
4. How HATCAT Discloses Your Personal Data
HATCAT respects your privacy: we do not sell, share, or use your personal data for third-party analytics or marketing. The disclosure or processing of information is strictly limited to the following scenarios:
• Service Infrastructure: Your data is processed on secure servers (within our hosting environment) that are necessary solely to ensure the operation of the application, synchronization with HATCAT devices, and sending system notifications.
• Technical Components and Plugins: Our application is built using standard development tools. We purposely do not share your personal or contact data with third-party plugins or analytics services. However, to ensure the stable operation of the application, some basic technical libraries may automatically record minimal, non-personalized information (e.g., device model, OS version, or system logs in case of a critical app crash). This data is completely anonymous and is not linked to your identity.
• Legal Obligations: We may disclose your data only if strictly necessary to comply with applicable law, legal processes, official requests from government authorities, or to protect the rights and safety of our platform and users.
5. Your Rights Regarding Personal Information
In accordance with the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:
(1) The right to access and copy the specific personal information we hold about you.
(2) The right to ask us to update or correct your inaccurate personal information.
(3) The right to ask us to delete your personal information ("Right to be forgotten").
(4) The right to restrict or object to our processing of your personal information.
(5) The right to data portability.
If you wish to exercise any of these rights, please email us at support@hatcat.eu. As our company is based in Estonia (EU), we will respond to your request within 30 days, as required by the GDPR.
6. How HATCAT Protects and Retains Your Personal Information
HATCAT values the security of personal information. We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information (including encryption, access controls, etc.). However, please note that no security measures can be flawless.
7. Data Retention
We will retain your personal information for the shortest period necessary to fulfill the purposes stated in this Policy, unless a longer retention period is required or permitted by law. Upon expiration of the retention period, we will delete, destroy, or anonymize your corresponding personal information.
8. Safety Monitoring & Automated Notifications
To ensure the safe operation of your equipment, our monitoring platform continuously evaluates system status.
In the event of any abnormal condition (such as overheating, short-circuit, or system fault), automated notifications may be sent to the email address or contact information provided by you.
These notifications are strictly related to safety, risk prevention, or system maintenance, and are issued in accordance with applicable EU regulations regarding product safety and data protection.
By accepting this agreement, you acknowledge and consent to receive such safety-related notifications.
9. Updates to This Policy
HATCAT reserves the right to update or modify this Policy from time to time. If our Privacy Policy changes, we will post the latest version on this website or within the application.
10. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us via the following methods:
Company Name: HATCAT OÜ
Address: Vesivärava tn 50-201, 10152 Tallinn, Estonia
Website: https://hatcat.eu/
Email: support@hatcat.eu